What customers want

To feel valued 35%
Canvass their opinion 18%
Feedback acted on 14%
Not taken for granted 20%
A sense of partnership 5%
Transparency 8%

Why customers leave

Price 21%
Customer service 34%
Convenience 10%
Requirement change 13%
Reliability/quality 18%
Other 4%

This entry was posted on Thursday, November 19th, 2009 at 2:24 pm and is filed under Online Focus Groups. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.